Order Process

Unsure about what occurs once you've placed an order? This educational page about the order cycle/process will provide guidance on the Claire Diamonds ordering procedure.

What occurs after placing an order with Claire Diamonds?

After you place an order with Claire Diamonds, the following steps are undertaken:

Initially, a CAD (Computer-Aided Design) is created based on your specified ring size and metal preference.

The jewelry then enters the production phase, which involves several key processes:
i) Crafting of the WAX piece and performing the casting.
ii) Conducting pre-polishing before setting the diamonds.
iii) Setting the diamonds and adjusting the prongs, including cutting and polishing any excess prongs.
iv) Completing the final polishing of the piece.
v) Performing a quality check by an experienced manager to ensure the absence of defects.

Finally, before shipping, we send you confirmation images of the finished jewelry for your approval.

Our Custom Jewelry Process

1. CAD Confirmation

Once the order is placed with Claire Diamonds, we first share the CAD design for your approval. This helps you visualize the jewelry before it is made.

2. Diamond Confirmation

After CAD approval, we share images and videos of the diamond for your confirmation.

3. Production

Once everything is approved, our skilled craftsmen begin the handmade production with premium finishing.

4. Final Confirmation

Before shipping, we share final images and videos. After your approval, the jewelry is shipped.

Faq's

Have Any Questions?

1. Do you provide diamond images for customer approval?

Absolutely! We believe in complete transparency and customer satisfaction. Before finalizing your purchase, we provide high-quality images of the diamonds for your approval. This ensures that the diamond you choose meets all your expectations, offering peace of mind with your selection.

2. Do you provide customers with CAD designs for their confirmation?

Yes, we do. For every custom order, we share detailed Computer-Aided Design (CAD) drawings with our customers. This step allows you to visualize and confirm every aspect of the design before we proceed with the crafting process. Your approval is crucial to us, ensuring the final piece aligns perfectly with your vision."

3. Do you offer a video showcasing the jewelry-making process for the order placed?

We take pride in our craftsmanship and offer a unique service where we provide a video of the jewelry-making process for your specific order. This not only enhances your shopping experience but also allows you to witness the skill and dedication that goes into creating your bespoke piece of jewelry.

4. What is the typical shipping duration for a product?

The shipping duration varies depending on the complexity of the design and our current order volume. Typically, it takes about 1-2 weeks from the time of order confirmation to dispatch. We strive to deliver your custom piece as promptly as possible without compromising on quality.

5. What are the methods available for tracking my order?

Once your order is dispatched, we provide a tracking number which you can use to track your order's journey. This number can be entered on our website or the courier's website for real-time updates. Additionally, our customer service team is always available to assist you with any queries regarding your order's status.